Last updated on 29-03-2024
ZUSTCART/PRADHAN KIRANA believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• ZUSTCART/PRADHAN KIRANA does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Only same day days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the ZUSTCART/PRADHAN KIRANA, it’ll take 3-5 Days days for the refund to be processed to the end customer.
- The Open Box Delivery is a service offered by the delivery partner wherein the product packaging (primary as well as secondary) is physically opened in front of the customer at the time of delivery. This facility enables the customers to verify/inspect the product before accepting for delivery. In the case of product missing, wrong product received, damage, or an accessory missing, the customer can reject the product at the doorstep, and a refund will be initiated.
Open box delivery terms & condition
Please note: in such cases, customers need to place the fresh order. Replacement flow is not available at this moment.
- This option for OBD is available on select products, at select locations and to select customers only.
- At the Checkout order Summary page the customer will know whether for any of their chosen product items, OBD is available or not.
- The OBD is available both for Cash on Delivery (COD)and Prepaid orders. If the customer opts for COD, then card of delivery and digital payments like UPI, etc will not be available at the doorstep and Contactless payment flow will also not be available for OBD orders in the current version of the program.
- After Placing Order, the customer will receive the OTP when the product is out for delivery. Customers will receive OTP in SMS as well as they can see this in their order details page.
- At the time of delivery, the customer or the recipient of the product needs to share the last four-digit number of delivery phone number or primary account phone number with the Delivery executive to initiate the OBD process. If the customer opted for COD, then they need to do the payment first and then OBD process will be initiated by the delivery executive
- The Customer will then inspect the ordered product in presence of the delivery executive, if the received order is the same as what they ordered for and if the product is in good condition and not damaged.
- Post the verification, customers shall be required to share the OTP with the delivery executive to acknowledge the confirmation that he/she has inspected the product before getting it delivered.
- In the event if the ordered product is not intact, damaged or it is the wrong product. The product must be handed over to the delivery executive which shall be returned, and the refund will be initiated immediately. In case of Cash on delivery, cash will be refunded immediately by the delivery executive. In the case of prepaid, the money will be credited within two business days.
- In the event the product is damaged, the customer should decline the shipment.